LIMITED LIFETIME WARRANTY
We warrant our merchandise to be free of defects in material and workmanship. It is your responsibility to notify us via email within 14 days of delivery. Normal wear and tear or damage from daily use, however, is not warranted. Our reclaimed automotive sheetmetal table tops contain original scratches, surface rust (patina), small dings and irregular color patters ETC. These are normal conditions with our reclaimed metal products are not what we consider manufacturers’ defects and are not covered by our warranty.
RETURNS & EXCHANGES
Refunds will be issued to the original purchaser in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 days to process. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. Refunds will be processed once your item has been safely received and inspected at our warehouse.
Stock Furniture: A 15% restocking fee plus a redelivery fee will be applied to stock merchandise that is safely returned or exchanged for reasons other than manufacturer’s defect or damage.
Artwork, Clearance Items, Floor Samples: These items are sold "as-is" and cannot be returned. All sales are final.
Special Order Furniture: This merchandise is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. A 50% deposit is required at time of ordering with the balance upon completion of work.
We build furniture that will last a lifetime. We try to engineer our furniture, both aesthetically and structurally, to wear very well over many decades of use. Due to the finish of our pieces, normal wear and tear will be harder to see than in most store-bought furniture. Additionally, with the heavy gauge materials we use and the way our furniture bolts and un-bolts, you should see zero decrease in structural integrity over time, regardless of how many times it is taken apart and moved. However, if we infact let a defect slip through the fabrication and finishing process, please contact us within 14 days of purchase with detailed photos. We will make it right.
Alot of the reclaimed materials we use are one of a kind and are not replaceable. We package all of our pieces with this in mind. We don't want anything damaged by a carrier no matter how well they are insured. Weld House goes through great lengths to carefully package your furniture for shipping.
If you are electing to return a piece of furniture for any reason other than a manufacturer's defect, you are solely responsible for the shipping and for successfully packaging the furniture for shipping. Processing any return is contingent on you successfully and safely returning the item in new condition to Weld House.
When you receive your delivery from the carrier, please inspect the box(s) in the presence of the driver and ask them to note any excessive damage to the box at the time you are signing. Pay attention to a crushed corner of the box or a puncture to interior of the box. If you open your box and there is shipping damage to the furniture, notify Weld House immediately, take detailed photos and keep all of your packaging materials as the carrier will likely inspect the packaging during the claims process. Successfully receiving payment on an insurance claim heavily depends on the clients noting damage with the driver and quickly notifying Weld House.
Good news is that our furniture is not made with faux treatments or materials. Your wood, steel or glass furniture will most likely be able to be repaired or refinished at any point in the future. We want to support our clients and keep our pieces in good repair indefinitely. We will evaluate the cost and feasibility of repairing/refinishing your piece at Weld House or with a capable craftsman in your area on a case-by-case basis.
PRODUCT AVAILABILITY & DELIVERY
Merchandise in our online store is in stock will be shipping within 24 hours of ordering. Tracking numbers will automatically be emailed. International shipments may require additional lead time to prepare and will usually ship via DHL. Paid for merchandise will not be held more than 90 days at our warehouse before becoming property of Weld House. Special Order merchandise will require additional production time. Special Order lead times will vary due to design complexity and frequent manufacturing delays. No time frame is guaranteed but a ready date will be discussed at the time of ordering. Once your merchandise finished and ready to ship, you will be contacted to set up a delivery date.
PAYMENT & DEPOSIT REQUIREMENTS
We require a 50% deposit on all custom orders. Full payment is required prior to the scheduling of the delivery. Clearance merchandise, Floor Samples, Relics and Revivals must be paid in full at the time of purchase.
Our furniture is perfectly suited for commercial use.